Choosing the right IT support model for your business: in-house, outsourced, or co-managed

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In today’s technology-driven business landscape, having reliable and efficient IT support is crucial for smooth operations and growth. Choosing the optimal IT support model is critical for businesses facing increasingly diverse technology challenges. This blog explores the benefits of three primary IT support models – in-house, outsourced, and co-managed – to help businesses understand which option suits their unique needs.

In-House IT Support

In-house IT support involves hiring and managing a dedicated team of IT professionals within your organization. This model works best for large enterprises or businesses with complex IT needs and substantial resources. With in-house IT support, businesses have direct control over their IT operations and can align strategies with specific business objectives. It offers real-time support, immediate response to issues, and deeper knowledge of the company’s IT environment.


  • Direct Control and Alignment: With an in-house IT team, businesses have direct control over IT operations. The team can align IT strategies with specific business objectives, ensuring technology solutions are tailored to meet the organization’s unique needs.
  • Immediate Response: In-house IT support allows for real-time support and immediate response to IT issues. IT staff are on-site and readily available to address technical problems, minimizing downtime and disruption to business operations.
  • Deeper Knowledge of Company Environment: The in-house team gains extensive knowledge of the organization’s IT infrastructure, applications, and processes. This deep understanding enables more personalized support and tailored solutions.
  • Security and Confidentiality: In-house IT support with cybersecurity expertise allows businesses to maintain strict control over sensitive data and proprietary information, mitigating the risk of data breaches or leaks associated with external providers.
  • Customized IT Strategies: In-house teams can develop long-term IT strategies based on the company’s vision and goals, leading to better technology planning and implementation.


  • Direct control over IT operations allows for better implementation of cybersecurity measures tailored to the organization’s specific needs. The in-house team can create and enforce strict security policies, ensuring the protection of sensitive data and proprietary information. However, limited expertise may hinder the ability to stay updated on the latest cybersecurity threats and best practices.

Ultimately, the decision to opt for in-house IT support depends on the specific needs, budget, and objectives of the organization. While it provides direct control, immediate response, and deep knowledge of the company environment, businesses must carefully consider the associated costs, scalability concerns, and potential limitations in expertise. For many small to medium-sized businesses, a combination of in-house IT support and outsourced or co-managed IT services may offer the most balanced and cost-effective solution to meet IT requirements.

Outsourced IT Support:

Outsourced IT support entails partnering with a third-party Managed Service Provider (MSP) like Back To Business I.T. This model is a popular choice for small to medium-sized businesses seeking cost-effective and expert IT solutions without the overhead of maintaining an internal IT team. Outsourced IT support provides access to a pool of specialized IT experts, 24/7 monitoring, proactive maintenance, and the latest technologies. It allows businesses to focus on core competencies while leaving IT responsibilities in the hands of experienced professionals.


  • Expertise and Specialization: Outsourced IT support provides access to a team of specialized IT professionals with diverse skill sets and expertise. MSPs stay up-to-date with the latest technologies and industry best practices, ensuring businesses receive top-notch support.
  • Cost-Effectiveness: Outsourcing IT support can be more cost-effective for small to medium-sized businesses compared to maintaining an in-house IT team. Businesses save on expenses related to recruitment, salaries, benefits, and ongoing training.
  • 24/7 Monitoring and Support: MSPs typically offer round-the-clock monitoring and support, providing continuous surveillance of IT systems and rapid response to any issues, even during non-business hours.
  • Proactive Maintenance: MSPs take a proactive approach to IT management, identifying potential problems before they become major issues. This helps prevent downtime and keeps the business running smoothly.
  • Scalability and Flexibility: Outsourced IT support can easily scale up or down to match business needs. It offers the flexibility to add or remove services as required, making it an adaptable solution for evolving businesses.
  • Focus on Core Competencies: By outsourcing, businesses can focus on their core competencies and strategic initiatives, freeing up time and resources to drive innovation and growth.
  • Access to Advanced Technologies: MSPs have access to cutting-edge technologies and tools, enabling businesses to leverage the latest solutions without investing in expensive infrastructure.


  • External MSPs, like Back To Business I.T., specialize in cybersecurity and stay informed about emerging threats. They implement robust security protocols, conduct regular monitoring, and offer proactive maintenance to protect businesses from cyber threats. However, businesses must carefully vet MSPs to ensure they have robust security practices in place.

Businesses looking to outsource IT support should carefully select a reliable MSP, consider data security, and establish effective communication to ensure a seamless and productive partnership.

Co-Managed IT Support:

Co-Managed IT support, like the services provided by Back To Business I.T., is an ideal option for businesses that already have an in-house IT team but require additional expertise and support. With this model, the internal IT team collaborates with an external MSP, benefiting from their industry knowledge, advanced tools, and resources. Co-Managed IT support offers enhanced IT capabilities, faster issue resolution, and the flexibility to scale IT resources based on business demands.


  • Augmented Expertise: Co-Managed IT support offers businesses the advantage of combining the knowledge and skills of their internal IT team with the specialized expertise and resources of an external MSP. This partnership ensures a more robust and comprehensive strategy.
  • Flexibility and Scalability: The co-managed model allows businesses to scale based on their fluctuating needs. During peak periods or specific projects, the MSP can provide additional resources and support, enabling the internal IT team to focus on core tasks.
  • Enhanced Efficiency: By sharing responsibilities with an external MSP, the internal IT team can offload routine tasks and focus on strategic initiatives and innovation. This leads to improved efficiency and productivity within the IT department.
  • Proactive Problem-Solving: Co-managed IT support brings together the collective insights of both internal and external teams, leading to a more proactive approach to IT problem-solving and risk management.
  • Cost-Effectiveness: Businesses can gain access to specialized IT resources without bearing the full cost of maintaining a larger in-house team. Co-managed support allows businesses to optimize their IT budget effectively.
  • Increased Coverage: With the MSP’s 24/7 monitoring and support capabilities, businesses can ensure continuous coverage and quick response times to IT issues, even outside regular working hours.
  • Industry Best Practices: The collaboration with an external MSP introduces the organization to industry best practices, emerging technologies, and innovative solutions that can drive business growth.


Co-managed IT support combines the expertise of the internal IT team and the external MSP, leading to a comprehensive cybersecurity approach. The MSP’s industry best practices and insights enhance the organization’s security posture, while the internal team maintains an in-depth understanding of the company’s specific security requirements.

Co-Managed IT support offers businesses the best of both worlds, leveraging the expertise of their internal IT team alongside the specialized knowledge and resources of an external MSP. While communication and coordination are crucial to the success of this model, the benefits of flexibility, scalability, and cost-effectiveness make co-managed IT support an attractive option for businesses.

Which IT Support Model is Right for Your Business?


  • Best suited for large enterprises with extensive IT needs and resources.
  • Provides direct control over IT operations.
  • Offers on site response and deeper knowledge of the company’s IT environment.


  • Ideal for small to medium-sized businesses seeking cost-effective expert IT solutions.
  • Provides access to specialized IT experts, 24/7 monitoring, and the latest technologies.
  • Allows businesses to focus on core competencies while leveraging external IT expertise.


  • Perfect for any size business with an in-house IT team in need of additional expertise and support.
  • Enables collaboration with an external MSP for enhanced capabilities and issue resolution.
  • Offers flexibility to scale IT resources based on business demands.

Choosing the right IT support model is a crucial decision that directly impacts your business’s efficiency, security, and overall success. Back To Business I.T. provides tailored solutions to keep your business thriving in the digital age. Our goal is simple: to help you get back to business. Contact Back To Business I.T. at 937.490.5600 or schedule an IT Assessment today to explore how we can empower your business with the right IT support model.

5 Benefits of Co-Managed I.T.

Co-Managed I.T.

Managing the complexity of networks and servers, compliance standards, cybersecurity, application updates, software licenses and patches, hardware replacements, and more – all while trying to keep up-to-date with new technology and provide 24/7 support – is a lot to expect from one employee.

Let’s face it, your I.T. department is an essential and necessary part of your business, but even your most competent staff can’t do it all or know it all. That’s where co-managed I.T. comes into play.

Co-managed I.T. is a strategic model that blends the convenience of an internal I.T. team with the outside support of a managed service provider (MSP). It allows businesses to customize which I.T. services they provide in-house and determine where they can use an “extra pair of hands”.  For example, your existing I.T. team might manage software updates, installations, and cabling, but your external partner provides help-desk support and cybersecurity training.

For companies with limited internal resources, co-managed I.T. offers business agility and has significant cost and operational benefits. Here are the top five.


  1. I.T. Expertise On-Demand – If you run into issues your employees have less experience resolving, your co-managed support team can provide their expertise. Opting to offboard some of the problems they don’t know how to fix internally is a great way to leverage MSPs’ expert resources. Not only is their focus on I.T. best practices, but they’ve seen a wide variety of issues, so they know how to handle and resolve pretty much anything.
  2. Increased Productivity – A co-managed service model typically covers routine maintenance, upgrades, and patches. Your systems will run more efficiently, resulting in fewer interruptions to operations. You’ll also benefit from additional support during peak “demand periods,” so your internal I.T. team doesn’t have to stop working on major projects for minor emergencies.
  3. Around-the-Clock Support – One of the most significant advantages of using a co-management I.T. model is offering round-the-clock support to customers outside of regular business operating hours. MSPs can also help cover things like sick or vacation time, eliminating the need to pay overtime or stagger your staff’s schedules.
  4. Better Security – Splitting the responsibilities of your I.T. infrastructure between you and a third-party company creates layers of security, making entry into your organization more difficult for bad actors. Many companies choose to keep their most crucial I.T. functions in-house while offloading the rest to a managed service provider. Additionally, because MSPs focus on industry standards for cybersecurity management, you can rest assured knowing that they take every precaution to keep your business data safe.
  5. Less Burnout and Boosted Employee Morale – Business insights, improved strategies, quicker response times, professional consultations, and decision support are empowering tools that can help to foster a more positive employee culture among your I.T. team. By giving them the resources they need to be successful, you create a work environment that promotes longevity and reduces burnout.

The right co-management partner can transform your existing I.T. team by resolving tickets faster, supporting your staff during off-hours or peak times, meeting unique project needs, and keeping up with changing market demands and technological advancements.

As the leading MSP in Dayton, we offer technology and compliance assessments, personalized insights and recommendations, access to the latest technology, and a robust suite of managed services. If you’re interested in co-managed I.T., we can help you navigate options and put together a package that’s right for you.

Call us at 937.490.5600 or contact our team of I.T. experts today to learn more.

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